Our process is...
Based on real-world experience
The Fortune Cookie process is a living, breathing document that we use every day. It incorporates and documents best practice from the fields of branding, design, communications, technology, usability, marketing, project management and accessibility.
This flexible framework helps Fortune Cookie design and build the most beautiful, usable, accessible and scalable websites - on time and on budget.
Rigorous and accountable
There are five stages, each with its own standards, procedures and techniques:
- Planning
- Production
- Testing
- Delivery
- Enhance
Every stage is fully documented, and every technique is owned by someone in the company. We are also one of very few agencies to have gained ISO 9001 2000 Certification for our process.
User-centred
Our process incorporates the BSI Standard Guide to managing inclusive design, which means that what we design and build is checked not just by us but also by your customers.
Up to date
Since it was first developed in 2001, we've continued to update our process to include new standards and best practice. In March 2006 we incorporated the BSI's new specification for commissioning accessible websites (PAS 78).